We found this company through Bose website and will continue to use Monaco for any upgrades or new products. Their customer service is fantastic. We had a surround-sound system and TV put in throughout our house and outdoors. We worked with Larry and he was excellent when it came to getting back to us for questions or troubleshooting. If we’ve had any problem that he couldn’t help us through over the phone, he’s able to get someone out to us right away. In 3 years we have only had 2 minor problems. The system works great and Larry understands what good customer service is all about.